Blinded by Transparency: AI Disclosure Practices in the Canadian Financial Industry

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dc.contributor.advisorElmer, Greg
dc.contributor.authorHanley, Maura Kathleen
dc.date.accessioned2023-08-04T15:17:41Z
dc.date.available2023-08-04T15:17:41Z
dc.date.issued2023-08-04
dc.date.updated2023-08-04T15:17:41Z
dc.degree.disciplineCommunication & Culture, Joint Program with Toronto Metropolitan University
dc.degree.levelMaster's
dc.degree.nameMA - Master of Arts
dc.description.abstractThis thesis investigates transparency practices related to the governance and communication of the use of artificial intelligence (AI) in the Canadian banking industry through a case study of Canada's five largest banks. By asking how AI and data practices are framed and communicated, what beliefs and values are expressed, and what are the implications for public trust and future policy, this thesis challenges our reliance on transparency as a form of governance. The study employs a multi modal approach, evaluating the content and discourse of key documents and a series of interviews taken with bank executives. The research finds that the banks’ approach to framing and communicating their data governance practices circumscribes their view of potential harms and limits our visibility into how AI is employed. The findings provide insight into potential directions for AI policy and offer a benchmark for future research and regulatory efforts.
dc.identifier.urihttps://hdl.handle.net/10315/41372
dc.languageen
dc.rightsAuthor owns copyright, except where explicitly noted. Please contact the author directly with licensing requests.
dc.subjectArtificial intelligence
dc.subjectBanking
dc.subjectCommunication
dc.subject.keywordsAI
dc.subject.keywordsArtificial Intelligence
dc.subject.keywordsBanking
dc.subject.keywordsFinancial industry
dc.subject.keywordsCanadian banking
dc.subject.keywordsCanadian financial industry
dc.subject.keywordsTransparency
dc.subject.keywordsCorporate transparency practices
dc.subject.keywordsPerformative transparency
dc.subject.keywordsManaged visibility
dc.subject.keywordsAI disclosure
dc.subject.keywordsAnnual reports
dc.subject.keywordsPrivacy policies
dc.subject.keywordsPrivacy policy
dc.subject.keywordsData governance
dc.subject.keywordsAI governance
dc.subject.keywordsModel governance
dc.subject.keywordsAlgorithms
dc.subject.keywordsResponsible AI
dc.subject.keywordsExplainable AI
dc.subject.keywordsBill C-27
dc.subject.keywordsAI regulation
dc.subject.keywordsAI policy
dc.subject.keywordsDiscourse analysis
dc.subject.keywordsCase study
dc.subject.keywordsInterviews
dc.subject.keywordsCorporate digital responsibility
dc.subject.keywordsAI harms
dc.subject.keywordsAI risk
dc.subject.keywordsRisk management
dc.subject.keywordsFintech
dc.subject.keywordsPolicy
dc.subject.keywordsRegulation
dc.subject.keywordsCanadian Artificial Intelligence and Data Act
dc.subject.keywordsArtificial Intelligence transparency
dc.subject.keywordsArtificial Intelligence governance
dc.subject.keywordsAI in banking
dc.subject.keywordsArtificial Intelligence in banking
dc.titleBlinded by Transparency: AI Disclosure Practices in the Canadian Financial Industry
dc.typeElectronic Thesis or Dissertation

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