Ignored and Deleted: Understanding content moderators as racialized media of social network services

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dc.contributor.advisorElmer, Greg
dc.contributor.authorBaek, Seung Woo
dc.date.accessioned2022-12-14T16:38:27Z
dc.date.available2022-12-14T16:38:27Z
dc.date.copyright2022-08-29
dc.date.issued2022-12-14
dc.date.updated2022-12-14T16:38:26Z
dc.degree.disciplineCommunication & Culture, Joint Program with Ryerson University
dc.degree.levelMaster's
dc.degree.nameMA - Master of Arts
dc.description.abstractThis thesis investigates how Facebook moderates its social media platform and mediates content flow by employing subcontracted Filipino workers as a form of racialized media filter. Scholarships on social media networks have often focused on the contents that flow through its networks, rather than the material and historical make-up of the infrastructure that enables said circulation. The thesis seeks to highlight the colonial and racist logic that undergird commercialized content moderation and its practice of global labour outsourcing that seeks to meet the Western social media and tech companies’ demand for cheap, fast, and available labour. The research looks to the history of transcontinental railway and its usage of Chinese migrant labour as a parallel media history and to Armond R. Towns’ “Black mediality” as a conceptual framework that helps illustrate the colonial mode of racialization inherent in contemporary network of social media.
dc.identifier.urihttp://hdl.handle.net/10315/40744
dc.languageen
dc.rightsAuthor owns copyright, except where explicitly noted. Please contact the author directly with licensing requests.
dc.subjectCommunication
dc.subjectInformation technology
dc.subject.keywordsContent moderation
dc.subject.keywordsFiltering
dc.subject.keywordsBusiness process outsourcing
dc.subject.keywordsMediality
dc.subject.keywordsBlack mediality
dc.subject.keywordsColonial mediality
dc.subject.keywordsColoniality
dc.subject.keywordsInfrastructure
dc.subject.keywordsSocial media
dc.subject.keywordsFacebook
dc.subject.keywordsTranscontinental railway
dc.subject.keywordsRailroad
dc.subject.keywordsArtificial intelligence
dc.subject.keywordsTechno-orientalism
dc.subject.keywordsOrientalism
dc.subject.keywordsMedia history
dc.subject.keywordsPlatform studies
dc.subject.keywordsNetwork
dc.subject.keywordsDigital economy
dc.titleIgnored and Deleted: Understanding content moderators as racialized media of social network services
dc.typeElectronic Thesis or Dissertation

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