Divisiveness, Communication Failure, and Boundary Wars as Tragicomedy
Abstract
Reference librarians are whiny and demanding. Systems librarians are arrogant and rude. Users are clueless and uninformed. A new discovery layer means that they need to collaborate to build it and then--the next step--integrate it into teaching and learning. How can we bring such a tool to fruition without tearing at each others' throats?
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