Critical Pedagogy for Social Service Management
Woolrich, William Lyon Benjamin
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The study examines how the practice of management in the social services might be conducted with social justice values at the forefront. It builds on current Critical Management Studies (CMS) theory by considering the particular needs of social service administration. Seven managers and six post-secondary educators were interviewed for their perspectives on possibilities for critical practice as it applies to social service administration and how post-secondary education might have prepared those managers for the realities of their work. The data suggested that education for management often fails to prepare them for the complex realities of their work. Conversely, as educators try to impart a critical approach to managers, they face resistance from students. One potential way forward is the need for educators to provide more opportunities for simulation-based education, e.g., case studies or role plays while further emphasizing the reasons for the pedagogical choices they make thereby enhancing student engagement.