Staffing Plan Review of a Call Center
| dc.contributor.advisor | Huang, Rongbing | |
| dc.contributor.author | Liu, Yining | |
| dc.date.accessioned | 2023-01-23T23:31:53Z | |
| dc.date.available | 2023-01-23T23:31:53Z | |
| dc.date.issued | 2022-08-07 | |
| dc.description.abstract | This is a case study using statistical tools to examine the operational stats and investigate the deficiencies from the management perspective. A great amount of research on the service level of call centers uses mathematic modelling to generate an optimal staffing plan; whereas this research focuses on analytical framework and equips call center managers with tools to review their center’s performances and discover areas for improvement. | en_US |
| dc.identifier.uri | http://hdl.handle.net/10315/40823 | |
| dc.language.iso | en | en_US |
| dc.subject | Call centre | en_US |
| dc.subject | Variability | en_US |
| dc.subject | Distribution | en_US |
| dc.subject | Excel | en_US |
| dc.subject | SPSS | en_US |
| dc.title | Staffing Plan Review of a Call Center | en_US |
| dc.type | Research Paper | en_US |
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