Data-Driven Causal Decision Support for Business Process Management

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dc.contributor.advisorSenderovich, Arik
dc.contributor.authorJandaghi Alaee, Ali
dc.date.accessioned2024-07-18T21:26:27Z
dc.date.available2024-07-18T21:26:27Z
dc.date.copyright2024-04-18
dc.date.issued2024-07-18
dc.date.updated2024-07-18T21:26:27Z
dc.degree.disciplineInformation Systems and Technology
dc.degree.levelMaster's
dc.degree.nameMA - Master of Arts
dc.description.abstractControl-flow and resource assignment decisions influence business processes. Recorded process data can be used to identify which decisions are informed by data to predict their outcome, and to guide interventions as part of a what-if analysis. The latter requires causal models that explain decisions. Yet, existing methods are limited: they focus on control-flow decisions only, ignore potential confounders, and use ad-hoc methods to resolve causal conflicts. We fill this gap, by introducing a causal decision modeling framework which uncovers confounding effects, and captures resource decisions. Moreover, we provide a process-aware causal discovery algorithm that takes process precedence into account. In addition, we employ domain knowledge to include unobserved factors. We address the problem of identification, conduct interventional outcome prediction and improve decision-making by acquiring unavailable data to maximize the utility of interventions. We demonstrate the feasibility of our approach through a set of experiments on synthetically generated and real-world datasets.
dc.identifier.urihttps://hdl.handle.net/10315/42186
dc.languageen
dc.rightsAuthor owns copyright, except where explicitly noted. Please contact the author directly with licensing requests.
dc.subjectComputer science
dc.subjectArtificial intelligence
dc.subjectInformation technology
dc.subject.keywordsData science
dc.subject.keywordsBusiness process management
dc.subject.keywordsProcess mining
dc.subject.keywordsCausal inference
dc.subject.keywordsCausal analysis
dc.subject.keywordsCausal discovery
dc.titleData-Driven Causal Decision Support for Business Process Management
dc.typeElectronic Thesis or Dissertation

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