Inside Out: Library Services At Point Of Need. Presented at Ontario Library Association (OLA) Super Conference, Toronto, Ontario, 2008.

Focused on the planning, implementation and results of focus groups with university students from different disciplines. The focus groups provided invaluable feedback about students' research habits; perceptions of their own information literacy competencies; and their insights as to how instruction could be enhanced. Innovative instructional video clips; supporting materials; various library initiatives with departments on campus; and other novel methods used to promote and to provide access to library services and resources to faculty and students both inside and outside the library were also examined.