Denton, WilliamTaves, Adam2010-10-152010-10-152010-10-15http://hdl.handle.net/10315/6202Presentation given at Access, 15 October 2010, in Winnipeg, MB. The MP3 has the audio of the talk and the PDF is the script. The Quicktime MOV and PowerPoint PPT are the slides shown, which included embedded audio and video.Reference librarians are whiny and demanding. Systems librarians are arrogant and rude. Users are clueless and uninformed. A new discovery layer means that they need to collaborate to build it and then — the next step — integrate it into teaching and learning. How should we (reference librarians, systems people, and users) work together to better exploit the possibilities of open source systems so we can focus on discovery and understanding instead of the mechanics of searching?enPresentation