Chiodo, SuzanneEscott, Daniel James2025-11-112025-11-112025-07-222025-11-11https://hdl.handle.net/10315/43276Traditional legal systems often include barriers to access to justice, and the integration of technology frequently fails to deliver user-centric solutions. This thesis investigates how user-centric design methodologies can optimize technology integration to enhance access to justice while mitigating barriers. It proposes “Meaningful Justice Design” (MJD), a novel methodology aiming to make justice systems responsive to users’ needs for understanding, navigation, and effective problem resolution. This research encompasses a literature review, a meta-analysis of empirical data, and an examination of Canadian and international case studies, revealing that contemporary justice processes often lack genuine user-centricity. MJD is organized around five core tenets: Justice is the Goal, Injustice is the Metric, User-Centricity, One-Size-Fits-Some Resolution Pathways, and Transformative Integration of Technology. MJD provides a framework for systemic justice reform with significant implications, advocating for system designs that are not only procedurally sound but also foster accessible, equitable, and restorative experiences for all users.Author owns copyright, except where explicitly noted. Please contact the author directly with licensing requests.LawInformation technologyArtificial intelligenceElectronic Thesis or Dissertation2025-11-11Meaningful justice designAccess to justiceProcess engineeringLegal engineeringLegal process designDigitizationMeaningful access to justiceMeaningful justiceTechnology follows justiceProcess design